1. Information We Collect
Last Updated: 28th February 2025
We may collect and process the following types of personal data:
- Contact Information: Your name, email address, phone number, and postal address (collected when you contact us via forms or email).
- Technical Data: Your IP address, browser type, operating system, and referring website URLs (collected automatically via cookies and similar tracking technologies).
- Usage Data: Information on how you use our website, including pages visited, time spent on pages, and clickstream data.
- Marketing Data: Any information you provide when subscribing to our newsletter or other marketing communications (such as your email preferences).
2. Why We Collect Your Data
We process your personal data for the following purposes:
- Providing and Improving Services: To operate, maintain, and improve our website, and to respond to your enquiries.
- Analytics: To monitor and analyse usage and trends, which help us improve our website and services.
- Marketing: To send you promotional materials and newsletters (with your explicit consent) and to communicate updates related to our services.
- Legal Obligations: To comply with legal requirements, including data protection laws such as the UK GDPR.
3. How We Store and Protect Your Data
- Data Storage: Your data is stored on secure servers managed by our hosting provider. We implement technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
- Security Measures: We use SSL encryption (HTTPS) for data transmission, firewalls, and regular security assessments to help safeguard your information.
- Retention: We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
4. Who We Share Your Data With
We do not sell or rent your personal data. However, we may share your data with:
- Service Providers: Third-party vendors (e.g., website hosting providers, email marketing services, analytics providers) who assist us in operating our website and services. These providers are contractually obligated to keep your data secure and confidential.
- Payment Processors: If you make a purchase or payment through our website, your payment information may be shared with trusted payment processors to complete the transaction.
- Legal Authorities: Where required by law or to protect our rights, we may disclose your personal data to law enforcement or other government authorities.
5. Your Rights Under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You have the right to have any inaccurate or incomplete data corrected.
- Right to Erasure: You may request that we delete your personal data, subject to any legal obligations to retain certain information.
- Right to Restrict Processing: You can ask us to limit the processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to our processing of your personal data, including for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyse website performance. You can manage your cookie preferences through our cookie consent banner. For more detailed information, please refer to our [Cookie Policy].
7. How to Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights under UK GDPR, please contact us at:
Farnham PCN
Email: prenessa.chetty@nhs.net
Postal Address: Farnham Centre For Health, Hale Road, GU9 9QS
Alternatively, you may use the contact form available on our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
This Privacy Policy has been prepared to help ensure our compliance with UK GDPR and other applicable data protection laws. If you have any concerns about our practices or require further information, please do not hesitate to contact us.